Delete your account
You can delete your ask tota account and everything stored with it, at any time, without giving a reason. There are two ways to do it.
Deletion is permanent. Your charts, readings, and chat history cannot be recovered afterwards — not by you, and not by us. If you want to keep anything, save it before you delete.
1. From inside the app — immediate
This is the fastest route, and it does not require you to contact anyone.
- Open ask tota and sign in.
- Go to Profile.
- Tap Delete account and confirm.
Your account and data are deleted straight away.
2. By email — if you can no longer sign in
If you have uninstalled the app, changed your phone number, or otherwise cannot get into your account, email us and we will do it for you:
Please send your request from the email address you want us to reply to, and tell us the mobile number your ask tota account uses. We will verify that the account is yours before deleting anything — usually by sending a one-time code to that number. This step protects you: without it, anyone who knew your number could erase your account.
If we cannot verify that the account belongs to you, we will not be able to action the request. We aim to respond to every deletion request promptly, and in any case within the period required by law.
What gets deleted
Both routes remove the same things:
- Your account and mobile number
- Your display name
- Your birth details — date, time, and place of birth
- Every chart and saved reading, including compatibility readings
- Your chat history
What we may keep, and why
A small amount of data outlives the deletion, because the law requires it or because it is no longer linked to you:
- Billing and tax records of any subscription you purchased, which we are legally required to retain. These are held by Google Play — we never see or store your card details.
- Server and security logs, kept briefly and then discarded on their normal cycle.
- Anonymous product analytics, which carry no phone number, name, birth details, or message content and cannot be traced back to you.
None of this can be used to reconstruct your charts, readings, or chats.
Subscriptions
Deleting your account does not by itself cancel a Google Play subscription. If you have an active plan, cancel it in the Play Store — Google Play → Subscriptions — so you are not billed again.
Questions
For anything about deletion or your data, write to help@asktota.com or privacy@asktota.com. Your rights over your personal data, and how to complain, are set out in our Privacy Policy.